Privacy and Cookies Policy

We are committed to protecting and respecting your privacy. This Privacy Statement (together with the terms of use of our website (Site) and documents referred to on it) sets out the basis on which any personal data we collect from you or that you provide to us (Data) will be processed by us. Please read the following carefully to understand our treatment and use of Data.

For the purpose of the Data Protection Acts 1988 and 2003 (as amended) (Acts), the data controller is DirectRoute (Tuam) Limited with registered number 537251 of Wilton Works, Naas Road, Clondalkin, Dublin 22.

By disclosing your Data to us, you indicate your consent to the collection, storage, processing, use and disclosure of your Data by us as described in this Privacy Statement.

Information we may collect from you

We may collect and process the following data about you:

  • your name;
  • your email address;
  • the time and date of your visit;
  • information that you provide by filling in forms on our Site. This includes information provided (as applicable) at the time of registering to use our Site or for our newsletter, subscribing to a service we provide, posting material on our Site, requesting further services, entering or otherwise participating in a competition or promotion, making an order, requesting information from us or submitting comments. We may also ask you for information if you report a problem with our Site;
  • if you contact us, we may keep a record of that correspondence;
  • details of transactions you carry out through our Site and of the fulfilment of any orders and
  • details of your visits to our Site and the resources that you access.

Cookies

When you access our Site, your computer’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data on the use of our Site. This information may be used to help us to improve our Site and the services we offer.

Our Site uses session cookies that are stored temporarily on a user’s computer and are not retained when the user ends the session. A cookie is a small text file that is generated by our Site, sent to a user’s browser and stored on the hard drive of the user’s computer. The purpose of cookies is to store information relating to users of our Site. Cookies store user information including IP addresses, navigational data and user preferences.

Where we store your personal data

Your Data may be stored and transferred within the European Economic Area (EEA) or transferred to, and stored in, countries outside the EEA. Those countries may not provide an adequate level of protection in relation to processing your Data. Your Data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in activities that include the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your Data is treated securely and in accordance with this Privacy Statement.

We are committed to protecting the security of your Data. We use a variety of security technologies and procedures to help protect your Data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. The transmission of information via the internet is not completely secure. Although we will do our best to protect your Data, we cannot guarantee the security of your Data transmitted to our Site. Any transmission of Data is at your own risk. Once we receive your Data, we use appropriate security measures to seek to prevent unauthorised access. We will continue to revise policies and implement additional security features as new technologies become available. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.

Uses made of your data

We may use your Data that we hold to:

  • ensure that content from our Site is presented in the most effective manner for you and for your computer;
  • provide you with information, products or services that you request from us or which we feel may interest you;
  • carry out our obligations arising from any contracts entered into between you and us;
  • statistical analysis;
  • allow you to participate in interactive features of our service, when you choose to do so; and
  • notify you about changes to our service.

We may provide our advertisers with aggregate statistical information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the Data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Marketing

We may use your Data to send you information relating to our services and products which may be of interest to you. If you wish to stop the use of your Data for those purposes at any time please contact us (see CONTACT US below).

Disclosure of your information

We consider your Data to be private and confidential. We may sometimes disclose your Data to agents or service providers appointed by us, regulatory bodies, other entities in our group, to third parties described in the MARKETING section above or to others who work for us in connection with the provision of services to you. We may access and/or disclose your Data if required to do so by law or in the good faith and belief that such action is necessary to: (a) conform with the law or comply with legal process served on us; (b) protect and defend our rights or property including, without limitation the security and integrity of our network; or (c) act under exigent circumstances to protect the personal safety of users of our services or members of the public.

Links to other sites

Our Site may, from time to time, contain links to other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.

Access to information and correction

You may request in writing copies of your Data held by us as data controller. We will provide you with a copy of the Data held by us as soon as practicable and in any event not more than 40 days after the request in writing. There may be a charge to access your Data. We may also request proof of identification to verify your access request. All requests should be addressed to our Data Protection Compliance Officer at the address below.

We endeavour to keep your Data accurate, complete and up to date. If your Data that we hold is inaccurate, please let us know and we will make the necessary amendments, erase or block the relevant Data as you request and notify you within 40 days of your request that the relevant action has been taken. All requests should be addressed to our Data Protection Compliance Officer at the address below.

We will only hold on to your Data for as long as necessary for the purposes of providing services to you, informing you of products or services offered by us in the future or as may be required by law.

Software Quality

We do not warrant that any information, software or other material accessible through our Site is free of viruses, worms, Trojan horses or other contaminants. We assume no responsibility and shall not be liable for any direct, indirect, incidental or consequential damages that result from the use, access to, browsing in or downloading of any information, data, text, images or other material accessible through this Site, one of its web pages or the website of any linked third party.

Changes to our Privacy Statement

We reserve the right to change this Privacy Statement from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our Site after we post any such changes, you accept and agree to this Privacy Statement as modified.

Contact Us

Questions, comments, requests and complaints regarding this Privacy Statement and the information we hold are welcome and should be addressed to Data Protection Compliance Officer, DirectRoute (Tuam) Limited, Wilton Works, Naas Road, Clondalkin, Dublin 22.

Last updated 1st January 2015

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